About us

Click SMS was formed in 2002 and developed by a small team of ex mobile telecoms professionals (business and technical), bringing together years of accumulated knowledge of the mobile communications industry - with the aim of providing first class and dependable business SMS services and solutions.

10 years on and Click SMS is firmly established as a leading SMS service provider in the UK. Our ethos remains the same – to provide SMS solutions that are genuinely useful and represent great value, to make our customers feel good about the service they are receiving and to continually strive to improve and develop new SMS solutions to meet our customers’ needs.

We have many customers (large and small organisations) who have used our services for many years and are a testament to our dedication to maintaining high standards.

Security Policy

Introduction

The Click SMS information security policy provides the guiding framework for managing information security within our organisation - how we process and protect your data, the security of our systems, internal security and staff procedures, our obligations under law and relationships with third parties.

Privacy - Data Protection Registration Number: Z8243718

Click SMS is committed to protecting your privacy. We aim to provide a secure environment so you can use our products and services safe in the knowledge that the security of your personal and business data is maintained and respected.

Information sent to Click SMS remains the property of the account holder. Any information such as your name, address, email and contact details that we collect from you is used only for the purpose of processing orders, providing customer support and providing you with information in response to your queries or keeping you informed of any new services we may have to offer.

Information you entrust with us will at no time be made available to a third party without your full consent, except where Click SMS are legally required by law to do so.

Remarketing Disclosure

We use Google cookies to track users on our website. This includes Google remarketing, where we show our visitors adverts on third party websites. You can opt out of this tracking by following this link:  Google Ads Help

Security

The Click SMS messaging platform connects using the mobile industry standard SMPP protocol over SSL into the UK's largest tier 1 aggregator, with messages routed through UK mobile operator networks - providing high throughput, reliability, secure end to end encryption and fast delivery.

UKFAST

Our messaging platform servers are hosted by UKFast. The reliability and security of their hosting infrastructure, backed up by a knowledgeable and helpful support team, has proven to be key in delivering the mission critical hosting we required.

Our servers have been hardened and secured using our own in-house technical expertise. Click SMS is compliant with the PCI DSS (Payment Card Industry Data Security Standard) scan validation requirements, as awarded by Security Metrics, who act on behalf of the HSBC.

No payment card details are held on our servers. All payment data entered for online purchases is passed securely through to our payment provider, Sage Pay, who then handle the transaction authorisation process securely with the payment card issuing bank.

We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. Click SMS uses industry-standard security measures to protect the integrity and confidentiality of any Personal Data it owns or processes on behalf of Clients, including, in appropriate circumstances, the use of firewalls, restricted access, and encrypted transmissions.

Data Processing

As Data Processor, Click SMS will only process Personal Data pursuant to the instructions of the applicable Client. Click SMS may use the services of third party Data Processors to process Personal Data in accordance with purposes identified for such Personal Data by the applicable Client. Except as stated herein, Click SMS will not transfer Personal Data to a third party without instructions from the applicable Client.

Data Control

As Data Controller, Click SMS receives Personal Data about our business contacts. Click SMS owns and controls such Personal Data as stated in our Privacy Statement.

Service-related Announcements

We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Disclaimer

Click SMS limits access to Personal Data to those persons in the Click SMS organization who have a business need to process such Personal Data. However, no company, including Click SMS, can fully eliminate the security risks associated with such Personal Data. Due to factors beyond Click SMS's control, Click SMS cannot ensure that Personal Data will not be disclosed to third parties. For example, Click SMS may become legally obligated to disclose such data, or, despite precautions, third parties may circumvent security measures to intercept or access such data.

Changes to this Security Policy

We reserve the right to modify this Security Policy at any time, so please review it regularly. If we make changes to this Security Policy, we will post the revised Security Policy on the site and other places we deem appropriate. All such changes shall be binding on you 30 days after they are initially posted on the site unless you are a new user, in which case they are binding on you immediately.

If you have any questions regarding this Security Policy please contact us at info@clicksms.co.uk

Contact us

Address:
Click SMS Ltd
East House
109 South Worple Way
London
SW14 8TN
Telephone:
+44 (0) 20 8819 5034



Email: